HealthPlus sets standards for quality and customer satisfaction

FLINT – Sometimes great things really do come in smaller packages. Take HealthPlus of Michigan, a health benefits company that recently shed two lines of business and reorganized into a leaner organization with a tighter product focus. Today it shared that its quality ratings are in the top 12 percent of health plans across the nation and it’s just one of four plans in America to score 5 out of 5 for its consumer satisfaction.

According to the National Committee for Quality Assurance’s Private Health Insurance Plan Ratings 2015-2016, released Sept. 17, HealthPlus earned an overall rating of 4.5 out of 5 for its private (non-government) HMO product. No other Michigan plan earned higher and, of nearly 500 plans evaluated by NCQA nationwide, less than 12 percent earned a rating of at least 4.5.

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Other NCQA evaluations of HealthPlus’ private HMO plan include:

·         An accreditation status of “Excellent,” which is the highest possible level of NCQA accreditation

·         A 90th percentile national rating of HealthPlus network health care providers in all four NCQA provider quality measures, i.e., how well doctors communicate, rating of all health care, rating of personal doctor and rating of specialist seen most often

“HealthPlus is recognized throughout Michigan for its exceptional member care and value,” said Mike Genord, M.D., HealthPlus’ first physician president and CEO. “That’s our culture no matter what size we are. HealthPlus’ physician partners and employees, who are always committed to excellence, deserve tremendous credit for our exceptional ratings from the respected team at NCQA.”

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA’s HEDIS® is the most widely used performance measurement tool in health care. NCQA’s website,, contains information to help consumers, employers and others make more informed health care choices. – G.G.

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