LANSING — Michigan’s improved MI Bridges portal– the self-service website where residents apply for public assistance benefits, manage their cases and explore community resources – has been named a recipient of the International Data Group’s 2019 Digital Edge 50 Awards.
“Between the technological innovations, collaboration between organizations and focus on customer needs, the significance of MI Bridges’ effective use of technology for customers is evident,” said Terrence Beurer, deputy director of Field Operations Administration for the Michigan Department of Health and Human Services (MDHHS).
The Digital Edge 50 Award recognizes organizations that have made great strides toward being digital-centric. The program evaluates nominated projects on complexity, scale, business outcomes and innovation. Winning entries are digital transformation initiatives with significant, measurable business impact. Fifty winners from across the nation are selected.
In 2015, Gov. Rick Snyder shared his vision for the state to embark on a journey to change the way Michigan residents were served by state government. To help meet this goal, the state departments of Health and Human Services and Technology, Management and Budget initiated a project to build an improved MI Bridges system. The strong collaborative nature among MDHHS staff, customers and community partners allowed for the delivery of a truly integrated digital platform to better connect with Michigan residents as they work toward self-sufficiency. — G.G.