— For Susan Wiley, helping others has always been a part of her life. After spending 38 years in sales and marketing, Wiley found herself laid off. “I decided to go where my heart was,” she said. Following her heart, Wiley created Wings of Love, an in-home care business, five years ago.
Wings of Love, which is a private pay, in-home care service, offers non-medical services to male and female senior citizens and is fully insured. Her rate starts at $15 per hour, depending upon the type of service needed by her clients.
“I wanted to give people their quality of life back,” said Wiley of her business. “I’ve worked with senior citizens before and I’ve learned so much from them. I love giving them the quality of life they deserve.”
Wiley’s services include 24-hour care; personal hygiene; companionship to allow individuals to remain independent; cooking, baking and cleaning; shopping and errands; walks and range of motion exercises; travel and scenic drives; planned activities such as reading, hobbies, dining out and movies; taking individuals to church; transitional care after a hospital discharge; temporary care while family members are out of town; and pet care. Wiley also is available to get family caregivers a break. So far, Wiley has taken clients to Indiana and Ohio for family reunions and to visit friends, and also on the train to Chicago for church functions.
There is a four-hour minimum and clients can choose from hourly, daily, weekly or monthly help. “I believe in keeping people home as long as they can be,” she said.
When approached by the family of a potential client, Wiley said she meets with the family first and asks two things of them.
“First, don’t label them and second, let me be in charge of their activities,” she said. “My goal is to build a relationship to have them feel like I’m extended family.”
One aspect of Wiley’s care is that she introduces her client to new activities, such as baking. One of her clients, Art, loves to make chocolate-covered pretzels with her. “I believe that healing comes when you take the focus off yourself and put it on something else,” she said.
Wiley is currently taking new clients for her personalized, care services. She also recently completed a weekand a-half of in-home care training in Hilliard, Ohio.